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Shipping and Returns

Renting Policy

At Pinjey, we understand that our renters want to have access to the best tools, machinery, and cameras available. That's why we allow owners to rent their idle equipment to renters who are looking for top-quality gear without having to buy it outright. Our straightforward renting policy ensures that you know exactly what to expect when renting from us, including pricing, rental period, and return instructions. We value transparency and want to ensure that our renters feel confident when renting from us. That's why we make sure that all of our equipment is in excellent condition and ready for use. We also take care of all the shipping and handling, so you don't have to worry about a thing. Contact us today to find out more about how we can help you get the equipment you need!

Return Policy

Return Policy:

  1. Returns and Refunds: 1.1 PIN-J.MY facilitates peer-to-peer rentals between users. As such, the return policy may vary depending on the agreement reached between the borrower and the lender. 1.2 It is important for borrowers to thoroughly inspect the rented item upon receiving it to ensure it meets their expectations and is in the specified condition as described by the lender. 1.3 If, upon inspection, the borrower finds that the item is significantly different from the description or is faulty/damaged, they should promptly notify the lender to discuss potential resolutions. 1.4 Any refund or return arrangement is subject to mutual agreement between the borrower and lender. PIN-J.MY is not directly responsible for refunding or returning items.

  2. Communication and Resolution: 2.1 In the event of a dispute or issue regarding the rented item, both borrowers and lenders are encouraged to communicate openly and in a timely manner to find a resolution. 2.2 PIN-J.MY recommends maintaining a record of all communication related to the rental, including messages exchanged through the platform, to facilitate dispute resolution if necessary. 2.3 If an agreement cannot be reached between the borrower and the lender, PIN-J.MY may mediate the dispute based on the available information and evidence provided by both parties. However, PIN-J.MY does not guarantee a resolution or refund.

  3. Lender Protection Guarantee: 3.1 PIN-J.MY offers a lender protection guarantee, which covers lenders against damage or loss caused by borrowers during the rental period. Lenders are encouraged to review the terms and conditions of the guarantee for specific details regarding coverage and claims process. 3.2 To initiate a claim under the lender protection guarantee, lenders should promptly notify PIN-J.MY and provide relevant documentation, such as photos, rental agreement details, and evidence of damage or loss. 3.3 PIN-J.MY will assess the claim based on the provided information and may require additional documentation or evidence to process the claim. The resolution and compensation will be determined at the discretion of PIN-J.MY, in accordance with the terms of the lender protection guarantee.

  4. Exceptions: 4.1 The return policy does not cover general wear and tear resulting from normal use of the rented item during the rental period. 4.2 PIN-J.MY is not responsible for any personal injury or damage that occurs during the use of rented items. Users are advised to exercise caution and adhere to safety guidelines while using the rented items.

Please note that this return policy is provided as a general guideline and may be subject to modification or additional terms and conditions as determined by PIN-J.MY. Users are advised to carefully review the specific terms and policies outlined on the PIN-J.MY platform for accurate and up-to-date information regarding returns and refunds.

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